The Discipline Behind Achieving a ‘Return on Intelligence’

Stuart Dorman at Sabio explores the concept of Return on Intelligence and how AI can create value beyond cost savings by making more meaningful customer conversations possible.Most AI business cases naturally start with efficiency. How many minutes can we save? How many interactions can we automate? How much cost can we remove?Those returns matter.But if AI reduces the cost of intelligence far enough, the bigger opportunity isn’t simply doing today’s work more cheaply. It’s doing things th