Recorded Webinar: Should Voice Agents Replace IVRs?

Click here for this webinar recordingHave you noticed that advances in technology are fundamentally changing how customers enter the contact centre?For most, IVRs have been a core part of operations for decades – but their usefulness is now up for debate and some contact centres have already said goodbye to their IVRs in favour of voice agents directing customers through to the right agent, every time! So much so that our own 2026 benchmarking research has shown a year-on-year drop in IVR use