Assembled Partners With Nextiva to Introduce WFM Integration

Assembled has introduced a new partnership with Nextiva to bring workforce management capabilities to Nextiva customers through a new integration.Built using the Assembled API, the integration connects contact centre conversations with workforce planning, helping managers forecast demand, monitor agent availability and manage staffing across multiple channels. Nextiva’s own contact centre was the first to use the integration.Conversations from Nextiva’s phone, email, chat, SMS and social cha