10 Customer-Centric Ideas We Heard at Adanola

We recently visited Adanola’s HQ in Manchester, UK, to see what Sandrea Morgan, Kirstyn Eaton, and the team have been doing behind the scenes to drive a truly customer-centric mindset and put continuous improvement at the heart of everything they do.1. Show Your Team What a 2-Minute Wait Really Feels Like for a CustomerWhen trying to focus your team on driving down wait times, it can really help for them to experience what that wait feels like to a customer.“We wanted to show our people what