Vonage Adds Email to Its Omnichannel Messaging API
28-10-2026 17:14 via Call Centre Helper

Vonage Adds Email to Its Omnichannel Messaging API

Vonage has added email to its Messages API, allowing businesses to manage email alongside SMS, MMS, RCS and WhatsApp through a single platform.The new Email API is designed for transactional communications, including order confirmations, password resets, one-time passwords (OTPs), alerts and notifications.
Existing Messages API customers can activate the email channel without adding a new integration, using the same APIs, delivery reporting and customer dashboard.The addition also enables busine
Read more »

Call Centre news



ScorebuddyCX Unplugged
ScorebuddyCX Unplugged
AI is Telling Contact Centres More Than Ever. But What Happens Next?
AI is Telling Contact Centres More Than Ever. But What Happens Next?
Assembled Partners With Nextiva to Introduce WFM Integration
Assembled Partners With Nextiva to Introduce WFM Integration
AnywhereNow Wins Second Microsoft AI Hackathon Challenge
AnywhereNow Wins Second Microsoft AI Hackathon Challenge
Findings From CX Live’s The Experience Show South Europe 2026
Findings From CX Live’s The Experience Show South Europe 2026
10 Customer-Centric Ideas We Heard at Adanola
10 Customer-Centric Ideas We Heard at Adanola
Zoom Acquires Enterprise AI Search Platform Onyx
Zoom Acquires Enterprise AI Search Platform Onyx
From AI Insights to Action: Closing the Coaching Gap
From AI Insights to Action: Closing the Coaching Gap
Evaluagent Recognized Among Most Progressive AutoQM Platforms
Evaluagent Recognized Among Most Progressive AutoQM Platforms
Evaluagent Recognised Among Most Progressive AutoQM Platforms
Evaluagent Recognised Among Most Progressive AutoQM Platforms
What’s the Difference Between a Short- and Long-Term AI Strategy?
What’s the Difference Between a Short- and Long-Term AI Strategy?
Vonage Wins Gold at Merit Awards for Technology
Vonage Wins Gold at Merit Awards for Technology
8×8 Appoints Boris Grinshpun as Global VP of Product Management
8×8 Appoints Boris Grinshpun as Global VP of Product Management
Digital Where Possible, Human When Essential, Agentic Where Appropriate
Digital Where Possible, Human When Essential, Agentic Where Appropriate
Desktop versie