Case Study: Lichfield District Council Achieves 97% Response Rate With Netcall

The ChallengeLichfield District Council is a local authority in the heart of England supporting a vibrant economy and community of more than 106,000 people across Staffordshire.
To improve resident experiences and reduce pressure on stretched teams, they set out to address some key challenges:A fragmented digital estate: Individual teams had built 230+ forms independently, using different styles, outcomes and often hard to find on the website, prompting residents to reach for the phone instead.