8×8 Help Teams Start Every Customer Conversation With Context

8×8 has announced a series of updates to its 8×8 Platform for CX, introducing new capabilities designed to give contact centre agents greater visibility of customer interactions and improve continuity across communication channels.The updates include a new Customer 360 view, expanded AI agent deployment options, improved Salesforce integration and additional messaging capabilities.A central focus of the release is helping human and AI agents access information from previous conversations, redu