Date: Tuesday 13th October 2026 | 10am BSTLocation: VirtualRegister Now!Continuing the conversation from National Customer Service Week, Francesca Rea, Vice President at the Institute of Customer Service, Ben Booth CEO & Co-Founder from MaxContact and Ben Scales from Elephants Don’t Forget will examine real examples of service improvement and what separates organisations that successfully turn customer service ambition into measurable results.Drawing on customer success stories, includ