Webinar: Are You Wasting Your CX Data’s Potential?
24-09-2026 15:00 via callcentrehelper.com

Webinar: Are You Wasting Your CX Data’s Potential?

Click here for this webinar recordingEvery contact centre is overflowing with data, yet too many operations fail to fully utilise the insights they have at their fingertips; ultimately missing key opportunities to enhance their end-to-end customer journey, as well as nip emerging issues in the bud. But it doesn’t have to be this way!Watch this webinar, where we take an in-depth look at what the best contact centres are doing with their data (day in, day out!) to drive tangible, ongoin
Read more »

Call Centre news



MiaRec and Alianza Announce New Integration
MiaRec and Alianza Announce New Integration
Customers Still Want Email: Why AI Email Triage Beats Channel Deflection
Customers Still Want Email: Why AI Email Triage Beats Channel Deflection
How AI-Driven AHT Spikes Are Changing Workforce Management
How AI-Driven AHT Spikes Are Changing Workforce Management
Key Questions to Help You Decide What to Automate
Key Questions to Help You Decide What to Automate
Zoom Cares Announces $2.75m AI Grant Funding
Zoom Cares Announces $2.75m AI Grant Funding
Evaluagent Earns 44 G2 Badges in Fall 2026 Report
Evaluagent Earns 44 G2 Badges in Fall 2026 Report
CallMiner Named Strong Performer in Forrester Wave
CallMiner Named Strong Performer in Forrester Wave
Are Contact Centres Creating Their Own Vulnerable Customer Failures?
Are Contact Centres Creating Their Own Vulnerable Customer Failures?
AI Minutes, Tokens, or Outcomes? Rethink What You’re Actually Paying For
AI Minutes, Tokens, or Outcomes? Rethink What You’re Actually Paying For
How Can Resource Planners Help Reduce Frontline Stress?
How Can Resource Planners Help Reduce Frontline Stress?
10 Practical Use Cases for AI in Customer Experience
10 Practical Use Cases for AI in Customer Experience
How Low-code Automation Differs From Traditional Solutions
How Low-code Automation Differs From Traditional Solutions
Case Study: Manchester City Council Prioritized 62% of Emails With Netcall
Case Study: Manchester City Council Prioritized 62% of Emails With Netcall
10 Steps to a Better CX Ambassador Programme
10 Steps to a Better CX Ambassador Programme
Desktop versie