AI Minutes, Tokens, or Outcomes? Rethink What You’re Actually Paying For

Daniel Gil at Sabio explores why outcome-based pricing could change how businesses buy AI for the contact centre.Of all the places enterprises are pouring money into AI, the contact centre is where the return shows up fastest and clearest.
That makes it the ideal place to ask a slightly uncomfortable question: when you buy AI for customer service, what exactly are you paying for – activity, or results?
We can start by looking at why the contact centre is such fertile ground. It’s exp