MiaRec and Alianza Announce New Integration
24-09-2026 13:50 via callcentrehelper.com

MiaRec and Alianza Announce New Integration

MiaRec has announced an integration with Alianza.This allows service providers using the Alianza platform to add AI-powered post-call Conversation Analytics to their communications offerings.The integration is available through Alianza Crux, an orchestration and intelligence platform introduced by Alianza on September 9, 2026.
MiaRec is part of the initial group of experience providers working with Alianza to deliver conversational AI capabilities through a common integration layer.The integrati
Read more »

Call Centre news



Webinar: Are You Wasting Your CX Data’s Potential?
Webinar: Are You Wasting Your CX Data’s Potential?
Customers Still Want Email: Why AI Email Triage Beats Channel Deflection
Customers Still Want Email: Why AI Email Triage Beats Channel Deflection
How AI-Driven AHT Spikes Are Changing Workforce Management
How AI-Driven AHT Spikes Are Changing Workforce Management
Key Questions to Help You Decide What to Automate
Key Questions to Help You Decide What to Automate
Zoom Cares Announces $2.75m AI Grant Funding
Zoom Cares Announces $2.75m AI Grant Funding
Evaluagent Earns 44 G2 Badges in Fall 2026 Report
Evaluagent Earns 44 G2 Badges in Fall 2026 Report
CallMiner Named Strong Performer in Forrester Wave
CallMiner Named Strong Performer in Forrester Wave
Are Contact Centres Creating Their Own Vulnerable Customer Failures?
Are Contact Centres Creating Their Own Vulnerable Customer Failures?
AI Minutes, Tokens, or Outcomes? Rethink What You’re Actually Paying For
AI Minutes, Tokens, or Outcomes? Rethink What You’re Actually Paying For
How Can Resource Planners Help Reduce Frontline Stress?
How Can Resource Planners Help Reduce Frontline Stress?
10 Practical Use Cases for AI in Customer Experience
10 Practical Use Cases for AI in Customer Experience
How Low-code Automation Differs From Traditional Solutions
How Low-code Automation Differs From Traditional Solutions
Case Study: Manchester City Council Prioritized 62% of Emails With Netcall
Case Study: Manchester City Council Prioritized 62% of Emails With Netcall
10 Steps to a Better CX Ambassador Programme
10 Steps to a Better CX Ambassador Programme
Desktop versie