The Recruitment Rule I’d Break: If it’s not in the CRM, it didn’t happen.

This post by Nick Browne at Devyce is part of our blog series, “The Recruitment Rule I’d Break”.
If there is one recruitment rule I would update, it is the idea that “if it’s not in the CRM, it didn’t happen.”
The principle is right. A recruitment business cannot run on private memory. Candidate motivations, client requirements, feedback, objections and next steps need to be easily accessible.
The process behind the rule is the problem.
For years, agenci