Youfone Selects Puzzel for AI-Powered Customer Service

Dutch telecommunications provider Youfone is migrating to Puzzel’s AI-powered CX platform.This marks part of efforts to further develop its customer service operations and support agents in their daily work.The implementation, which will be delivered by Puzzel partner Sound of Data, will bring together telephony, case management, AI support, knowledge integration and virtual agents within a single customer service environment.Commenting on the announcement, Jos van Loo, CEO at Sound of Dat