Building the Future CX Team: Why Intention Beats Efficiency

Puzzel explores how CX leaders can build teams and experiences that balance AI, human support and customer needs.On the latest episode of Puzzel Talks, host Frieza Brooks sat down with CX consultant, author and founder of Cultivate Customer Experience by Design, Katie Stabler, to unpack what it really takes to build a customer experience team fit for the age of AI.As agentic AI takes on more of the routine, frontline teams are left holding the conversations that are harder to handle: the complex