15 CX Best Practices From Transport for Greater Manchester

We recently visited Transport for Greater Manchester’s Customer Care team at their Head Office in the UK to find out how Lucie Child – Customer Director – and her team have taken a creative approach to changing up their QA programme, championed positive attrition, built stronger inter-departmental relationships, and more!1. Introduce Peer-Led Feedback to Change Up Your QA ProcessIf you want to change up your QA process, why not introduce some peer-led QA sessions? The idea is t