AI Call Scoring in Contact Centres: What Your QA Team Does Next

evaluagent explores how AutoQA is changing the role of QA teams, from reviewing high-risk conversations to overseeing AI and analysing customer journeys.There’s an understandable question doing the rounds in contact centers: if the machine scores every conversation, what does my QA team spend its time doing?The role is changing. Fast. The teams that lean into that change are finding they can do things that were never possible when evaluators were buried in spreadsheets scoring three calls