Why Accessibility Is An Operational Capability, Not A Feature

This article is a sponsored by Level Access
We know that right now, a senior engineer is shipping a checkout flow they “built” in a single afternoon. AI assistant does the heavy lifting, happy path runs clean, and a rotating chevron spins on the order summary. Two weeks later, engineering gets a notice from customer support: a blind customer using a screen reader can’t complete the purchase because the “Pay Now” control is a <div> with a click handler. No role