AI Debt Collection much less effective than Humans says new study

Businesses turning to AI debt collection may be sacrificing significant results and customer trust, according to new research from one of the Worlds top Universities.
As artificial intelligence reshapes industries from finance to customer service, many companies have eagerly adopted AI debt collection tools to automate recovery processes.
But a ground breaking 2025 study led by Yale School of Management professor James Choi reveals a sobering truth: AI debt collection is significantly less effec