Webinar: Beyond AHT and CSAT: What Should Contact Centres Be Measuring?

Date: 28th January 2027 | 14:00 GMT | 9:00 ESTLocation: VirtualRegister Now!The contact centre world has changed beyond recognition in recent years. Yet too many leaders are still leaning into the same old metrics as a marker for success.However, these are largely no longer fit for purpose; creating a mismatch between what the figures appear to show and what’s really happening for customers – and ultimately skewing where CX teams should focus their improvement efforts.So, what should contact