CX Tech Talk – How Zoom’s Agentic AI Expert Assist Fixes

Date: 17 November 2026 | 4:00 PM GMTLocation: VirtualRegister NowJoin Zoom for a live, unscripted demo of Expert Assist. The AI layer that surfaces the right knowledge to your agents in real time, so customers never hear silence again.While agents scramble through tabs and knowledge bases mid-call, customers sit in silence and your CSAT pays the price. For example:
Agents lose up to 90 seconds hunting for information while customers wait. That silence erodes trust faster than a wrong answer.Crit