How to Fix The Most Common WFM Planning Mistakes

Zaineb Ahmed at Peopleware shares the key takeaways from a webinar in which Ben Heslop, Director of Resource Planning at ResQ and founder and author of Smooth Planning, explored six common planning mistakes and how to avoid them.Resource planning looks complex on the surface, but many of the biggest planning problems start with simple mistakes.
Forecasting, capacity planning, scheduling, and real-time management all sit together, and each one depends on the other.
For example, a misunderstood de