Call Centre

Albemarle & Bond Criticised After Customer Helpline is Overwhelmed

Tech Mahindra to Set Up Media Innovation Lab in Manchester

200 New Jobs as Sheffield Call Centre Lands Two Big Contracts

IPRS Health’s commitment to offer comprehensive online support for clients and patients continues

Call Centre Group to Create 200 Jobs in Waterford

Foehn Wins Genesys award for ‘EMEA Cloud Partner of the Year’

Capita Increases Pay for Almost 6,000 Workers to Real Living Wage

FCA Sets Up Brexit Helpline

Mailchimp Will Enable CRM App Users to Send Targeted Emails

New Report from TTi Research Reveals Utilities Customer Satisfaction is firmly ‘On Hold’ in 2019

Hull Councils 300300 Service Slammed as Appalling with People Left On Hold for 40 Minutes

More Than 2 Million Adults Don’t Know When to Call 999

Extra Pressure on Pembrokeshire Call Centre Staff After Contact Centre Closures

Prince William Reveals Plans to Train as a Volunteer Counsellor for Crisis Helpline He Set Up

U.S. Barraged by 4.8 Billion Robocalls in August, According to YouMail Robocall Index