10-09-2019 07:30 via contactcenterworld.com

Extra Pressure on Pembrokeshire Call Centre Staff After Contact Centre Closures

The phased closure of Pembrokeshire County Council customer service centres has been “financially successful� but pressure has increased on call centre staff, cabinet members have heard.
Read more »

Call Centre news



The Cloud-Only Ultimatum: Why Enterprise WFM Demands Deployment Choice
The Cloud-Only Ultimatum: Why Enterprise WFM Demands Deployment Choice
5 Ways Workforce Management Is Evolving
5 Ways Workforce Management Is Evolving
MaxContact Partner Community Event
MaxContact Partner Community Event
Call Management Software – A Guide For Small Businesses
Call Management Software – A Guide For Small Businesses
Agentic AI vs Generative AI: What’s the Difference & Why It Matters
Agentic AI vs Generative AI: What’s the Difference & Why It Matters
Case Study: Transport for London Saved 2000+ Hours With Netcall
Case Study: Transport for London Saved 2000+ Hours With Netcall
What’s Really Holding CX Team Leaders Back?
What’s Really Holding CX Team Leaders Back?
Why Companies Should Rethink What AI Ownership Really Means
Why Companies Should Rethink What AI Ownership Really Means
Zoom Recognized as UCaaS Leader in Gartner MQ for 7th Consecutive Year
Zoom Recognized as UCaaS Leader in Gartner MQ for 7th Consecutive Year
How to Take Your Data From Quality Dashboards to Quality Outcomes
How to Take Your Data From Quality Dashboards to Quality Outcomes
Why the Basics Still Matter in an AI World
Why the Basics Still Matter in an AI World
Elephants Don’t Forget and Square 4 Join Forces on Consumer Duty
Elephants Don’t Forget and Square 4 Join Forces on Consumer Duty
8×8 Introduces Outcome-Based Partner Rewards Programme
8×8 Introduces Outcome-Based Partner Rewards Programme
Contact Centre Quality Assurance: The Complete Guide For 2026
Contact Centre Quality Assurance: The Complete Guide For 2026
Desktop versie