Kokua Line: Why did TSA charge passenger $90 to get through security?

Question: I am writing to seek clarification regarding a recent experience my daughter had while traveling between Kauai and Honolulu for a medical appointment. During both legs of her trip, she was required to pay a $45 fee because TSA did not accept her paper driver’s license, resulting in a total charge of $90. Could you please clarify why this fee was enforced and provide guidance on the process for requesting a refund if this was a DMV- related error?