Call 4 Action inundated with complaints on NY's CDPAP system

BUFFALO, N.Y. (WIVB) -- Our Call 4 Action team has been inundated with complaints from families looking for help on the state's CDPAP system. This has been a statewide issue for weeks ever since the state overhauled its home care system.For those who haven't heard of CDPAP, it stands for Consumer Directed Personal Assistance Program. It's run through the state's Medicaid program.CDPAP serves people who are chronically ill and physically disabled. It allows those people to receive home care servi