Project Management - NewsLocker

Gold Medals Don’t Come From 'Good Enough' Customer Experience

Verint Adopts Unified Brand After Calabrio Merger

Stable Teams, Flexible Capacity: A Smarter Model for Marketing Agility

The Great Customer Service AI Rehiring Is Coming

The Reality of AI in the DX Stack: What’s Working, What’s Not and Why

Qualtrics Taps CrowdStrike to Safeguard AI-Driven Customer and Employee Experience

The First AI Social Network Is a Warning Shot

Upgrading Workflows With Agentic AI

Email Marketing Is Now a Machine-to-Machine Sport

Machine Customers: The Structural Break in Customer Experience

Why Real-Time Personalization Is Now an Engineering Problem

Your ‘Big Bang’ AI Strategy for Customer Experience Is a Momentum Killer

Scala Exits Stealth With $8.5M for Contact Center Intelligence

Medallia Experience '26: Insight Generation to Customer Action Orchestration

CX Leader of the Year on Rethinking NPS, Agent Experience and Surveys