Project Management

The Netflix-Warner Bros. Lesson Every Marketer Should Study

Sierra AI's $10B Valuation Marks a Turning Point for Conversational AI

Marketing Makes Great Business Leaders — So Why Do CMOs Struggle?

AI Won’t Transform Marketing. Culture Will

Five9 Names Amit Mathradas Its Next CEO

TikTok Deal Finally Closes a Chapter—But Opens New Questions for Marketers

Conductor Launches ChatGPT App for AI Search Intelligence

Brevo’s $583 Million Funding Round Signals a CRM Market Reset

The 7 Habits of Highly Effective Customer Experience Leaders

Salesforce Signs Deal to Acquire Qualified, Adding Agentic Marketing to Agentforce

The End of the Click: The First Touchpoint Is No Longer Your Website

Customers Aren’t Shopping Your Category — Stop Pretending They Are

Is Trust the Metric That Matters Most in CX?

Beehiiv Launches Automations v3 Workflow Builder for Publishers

3 CX Leadership Moves That Matter More as AI Scales