New Journal Article: “Chatbots for Reference Services in Academic Libraries: Applications and Trends”

The article linked below was recently published by The Journal of Academic Librarianship.
Title
Chatbots for Reference Services in Academic Libraries: Applications and Trends
Authors
Guoying LiuUniversity of Windsor Leddy Library, CanadaShu LiuPeking University Library, China
Source
The Journal of Academic LibrarianshipVolume 52, Issue 1, January 2026First Online: Jan. 5, 2026
DOI: 10.1016/j.acalib.2025.103197
Abstract
As academic libraries adapt to evolving to meet changing user expectations an