3 Phrases You Want to Avoid in Difficult Conversations

In HR, effective communication has always been the key to navigating difficult conversations— especially when emotions run high. But somehow, many leaders across the lines of business sometimes turn to commonly used phrases that don’t help the situation. Those phrases can even cause damage. As an executive coach and leadership trainer, I’ve observed that there are many phrases leaders use that don’t achieve their intended effect. But three of them stand out as especi