Meet the St. Jude Gift Shop Employee Spreading Joy for 37 Years

For nearly four decades, Janice Ivory, the lead sales associate at the St. Jude Children's Research Hospital gift shop in Memphis, has turned the space into a beacon of hope with her compassion for patients and their families. NBC's Sam Brock reports and National Outreach Director Marlo Thomas joins TODAY to discuss the research and care going on at the hospital.