Call center

HoloLens 2 Mixed Reality Project Aims to Improve Call Center Scheduling & Performance
HoloLens 2 Mixed Reality Project Aims to Improve Call Center Scheduling & Performance
The Most Direct Path to Improving Call Center Service Levels
Unbabel Triumphs at 'ECCCSA' Awards with Concentrix Customer Service Partnership
Unbabel Triumphs at 'ECCCSA' Awards with Concentrix Customer Service Partnership
Call Centers and Small Businesses Go Hand-in-Hand
Call Centers and Small Businesses Go Hand-in-Hand
Mining Data to Improve Call Center Scheduling
Mining Data to Improve Call Center Scheduling
Washington 911 Call Center Undergoing Upgrade
Washington 911 Call Center Undergoing Upgrade
Zylpha Unveils High-Performance Pay As You Bundle Option For iManage
Zylpha Unveils High-Performance Pay As You Bundle Option For iManage
Using AI and Machine Learning to Make IVR Smarter
Using AI and Machine Learning to Make IVR Smarter
Calabrio Names New CTO
Calabrio Names New CTO
Avaya IX Workspaces Earns Industry Accolade
Avaya IX Workspaces Earns Industry Accolade
Semafone Announces Data-driven Call Center Solution
Semafone Announces Data-driven Call Center Solution
Semafone's Intelligence+ empowers contact centres with actionable payment transaction analytics
Intermedia Introduces Trio of Contact Center Packages
Computer Instruments' Virtual Concierge Debuts on SkySwitch's UCaaS Platform
Zylpha Introduces Greenwoods GRM to Document Bundling Environment
Unpredictable Schedules Are a Major Problem for U.S. Workers
Kakapo Systems Adds Callback Queue Function
NTI's Disabled, Remote Agents Help Curb Call Center Attrition
What is 'Self-Scheduling' in the Contact Center?
American Airlines Consolidating Call Center Operations
Bell Lamb And Joynson Opts For Zylpha's 'Pay As You Bundle' Document Solution
Inside Marketing Sees Impact of Modern Call Center Solution
ADLV Survey Shows Clear and Pressing Fleet Demand For the DVSA To Release CPC Training Data
Semafone adds new accessibility features to award-winning Cardprotect Voice+ payments solution
Tips for Training Seasonal Contact Center Employees
Using AI to Improve Call Center Scheduling and Management
It's Time for Omnichannel
Vodafone Brings AI Chatbot 'Joe' to Fiji
Zylpha’s Pay-As-You-Bundle Software Drives Efficiency And Client Care At Ann McCabe Solicitors
Call Center Scheduling Helps Millennials Achieve 'Work-Life Integration'
New North Carolina 911 Call Center Will Meet Next-Gen Demands
Logicalis acquires Cisco Portuguese Gold Partner to expand its offering to the Iberian region
Custoda and Verint Partner to Provide Call Center Compliance
City of Barrie Elevates Citizen Engagement with Verint Solutions
Mixing Employee Schedule Flexibility and Optimum Coverage in the Call Center
Reducing Hold Times for Better Customer Engagement
California's Outdated 911 Call Centers Slated for an Update
Peer & Co See The Benefits of Zylpha Document Bundling
The Benefits of Non-Emergency 311 Call Centers
Empty Columbus Winn-Dixie had a $5M transformation. A new company plans to employ 600. - Columbus Ledger-Enquirer
Global Callcenter Solutions to employ 600 in Columbus GA | Columbus - Columbus Ledger-Enquirer
Ga. Governor Brian Kemp to participate in ribbon-cutting for Global Callcenter Solutions in Columbus - WTVM
Ga. Governor Brian Kemp participates in ribbon-cutting for Global Callcenter Solutions in Columbus - WTVM
Suggestions to Improve Call Center Shift Scheduling
Scheduling More Accurately During Busy Periods in the Contact Center
Exceptional Call Center Scheduling Begins with Accurate Forecasting
Top Bakersfield news: Spectrum to close callcenter; porch pirate wanted by police; more - Hoodline
Strategies to Reduce Abandoned Calls in the Contact Center
Getting Good Call Center Agents to Stick Around
Using Call Center Scheduling to Reduce Agent Burnout
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