Uber cuts 10% of customer-service jobs and, for the first time, blames AI

Uber has trimmed its customer-service ranks and pointed at AI. The company cut 10% of jobs in its community operations team on Wednesday. It is part of a wider push to “simplify operations, strengthen in-person collaboration, and continue to embrace AI,” a spokesperson told Bloomberg by email. It is a first for Uber. The company […]
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