Christy Chen on why today’s chatbots aren’t built to help you know yourself

Christy Chen, founder of Cit Labs, argues that AI chatbots fail at emotional support not because the technology is incapable but because the models were optimized for engagement, trained on text that performs support rather than delivers it, and lack physiological signal. Her startup combines EEG data with clinician-defined guardrails to build something purpose-built for […]
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