Treat retail workers with respect this Black Friday, says Usdaw

Retail trade union Usdaw has urged shoppers to ‘keep their cool’ this Black Friday (28 November).
The call comes as the union shared the interim results of its 2025 survey, which showed 71% of retail workers had been verbally abused.
The research also highlighted that 48% of respondents reported they were threatened while working and 9% had been assaulted.
One respondent said: “Customer grabbed my throat, was sworn at, and things were thrown at me. Asked a customer to scan