When we’re left hanging on the telephone | Brief letters

Bad customer service | Binary answer to the ultimate question | MPs’ mobiles | Crossword goldAnna Tims’ feature on appalling customer service (17 April) omits to mention two of the most common, disingenuous and irritating recorded responses to telephone inquiries, which are “Please hold, your call is very important to us” (it clearly isn’t) and “Your call will be answered shortly” (invariably it won’t be). As for the on-hold music, some honesty cou