Customer Success Manager

Overview
A high-growth B2B SaaS company is hiring a Customer Success Manager to own the post-sale revenue engine across a strategic enterprise customer base. This role is responsible for customer retention, expansion, renewals, and cross-sell motions - with a clear mandate to drive net revenue retention of 105-115%+.
You will design and execute scalable customer success workflows, including QBR frameworks, adoption and health scoring models, churn forecasting, and upsell identification. You'll p