Why AI will never replace the business of being human

Sussex Facilities Management MD and Co-founder Mark Jackson on why Pope Leo XIV’s encyclical on AI mirrors the question every FM leader now faces – who decides what role AI plays in a business built on trust
I didn’t expect to find myself nodding along to a papal encyclical. But when Pope Leo XIV published Magnifica Humanitas, his recent document on artificial intelligence, a fair amount of it landed exactly where I’ve been sitting for the past couple of years: in the boa