Indigo apologises four times in a week: Was 2025 the year of public apologies?

Disrupted flights, appointments missed, weddings delayed India's Indigo airline caused widespread chaos when it cancelled hundreds of flights across the country, leaving airports overwhelmed and passengers stranded. Since the mayhem started at the beginning of December, Indigo has apologised repeatedly to customers, citing minor technical glitches, the new pilot fatigue rules imposed by the government and seasonal changes, among other reasons. The apologies came right from the top, with the CEO