On Call: User who handled life-or-death situations struggled with the SHIFT key

ON CALL Welcome to another Friday and therefore to a fresh instalment of On Call, our weekly reader-contributed column that shares your tech support stories. This week, meet a reader we’ll Regomize as “Roy” who toiled at a company that did work related to tissue donations and organ transplants. “The on-call duties were a bit hair-raising due to the high stakes involved,” Roy told On Call. “Thankfully, things typically ran well and I didn’t get too many c