On Call: Boss wrongly claimed IT deleted his files, refused to learn the one-click fix

ON CALL Friday morning is The Register's home for tech support stories, which we showcase in On Call – the weekly column made possible by readers generously sharing their experience of what it takes to fix things for the furious, fatuous, or feebleminded users that infest every workplace. This week, meet a reader we'll Regomize as "Lucia," who was once ordered to report immediately to a company director's office. "All of my files have gone," the director fumed, before insisting this was al