Experts question whether Salesforce demo breaches SAP API policy

SAP experts are questioning whether a recent Salesforce public demo of its AI technology would breach the German vendor’s controversial API policy - launched in April - in production environments. Salesforce has denied it would break any of SAP’s access rules. During the keynote presentation at the CRM vendor’s flagship Dreamforce conference in San Francisco last week, Katie O'Neil, Salesforce product marketing director, showed how a Salesforce AI agent was able to perform supp