Drunk Van Halen fan called Microsoft support and demanded to speak to Gates

Some support calls become memorable because of the technical problem. Others stick in the mind because the caller has apparently consumed an adult beverage or three before demanding to speak to the boss. Microsoft veteran Raymond Chen has shared one from the latter category. His tale comes from a now-retired colleague who once staffed Microsoft's FrontPage support line. The caller was building a Van Halen fan site using FrontPage, and it wasn't going well. A Java applet was supposed to play musi