The Guardian view on GPs: the importance of being face to face | Editorial

Relationships matter to people, and public services must be designed with this in mindThat members of the public value access to in-person GP appointments sounds like a statement of the obvious. But the findings of an Institute for Government report about general practice in England have more complex implications too. One striking finding is that waits for appointments seem to matter less than is often assumed. Successive governments have pushed for same-day consultations. If this was done to pl