Here's Why Consumers Like Dealership Service

It's considered common knowledge that consumers would rather take their cars to an independent shop for repairs than the more-expensive dealership. But is it true? Well, according to a J.D. Power study, the picture is murkier. The study doesn't necessarily show that consumers prefer dealers over independents, or vice versa, but it does show that customers like the dealership more than many of us would've guessed.I discuss this with Stewart Stropp from J.D. Power.Matthew Guy and I dig into off-ro