Chartrand: Volunteering in health care can and should change for the better

Volunteers are the heart of the health-care system: from traditional roles that support activities, welcome patients and help navigate the health system labyrinth, to the emotional support offered through direct engagement with those in our care. They also play strategic, guiding roles on boards and as patient advisers shaping how care is delivered. People give their time and talents in many ways, and we witness — and are strengthened by — that generosity every day at Bruyère