A shortage of school bus drivers spurred this trustee to get behind the wheel

Sandra Moore’s first name is hand-printed on a piece of paper that’s taped above her office chair, a helpful reminder for clients who drop in. In return, she tries to remember each of their names and encourages them to repeatedly let her know if she’s mispronounced one, until she gets it right. It is, she believes, a small, but important act that shows respect and earns trust. Read More